I hate support forums

This coming from a guy that runs two of them!  I honestly do not hate them but they can be quite aggravating!!  I had the inspiration for this post about 2 weeks ago but I’ve been busy so I kept putting it off.  I’ve also been wanting to start our new forum for at least the last year.  Plans and ideas have evolved so now is about the right time to launch it.

I was attempting to research a problem I had never encountered before by searching with our good buddy Google.  Of course I found several support forum posts and like usual they were useless.  I love all the smart ass and lazy “reinstall Windows” comments.  Why are so many forums littered with that worthless suggestion?  I have no problem admitting that I do not always have the time to find the cause for every problem, customers want their computer now and my boss doesn’t want to pay me for 6 hours on one problem.  It is just frustrating to have to dig through several different forums and pages of posts to finally find the right answer.  Sure sometimes the problem can be caused by a few different things also so one fix may help one person but not help the other.

So now onto the Burrows Solutions Support forum!  Ok my plan really isn’t to have the perfect or best forum, I really do not think that is possible.  I just hope to create a new community to continue helping computer users.  Since my development team and I have several different projects, future projects, and ideas we thought it would be a good idea to start a new forum.  A place to support all projects and try to help with other problems.  I really hope that I will be able to find the time to help more people with information that I find.  Basically like my example above, I would like to try and condense the information I find about a problem.  Tell you what fixed the problem for me and give you other fixes that might work.  Then hopefully you will find the time to reply and let us know what fixed the problem for you.  I truly hope that you will find the information helpful and that you will find the time to help out also.

So please head on over to our new Burrows Solutions Support forum and check it out.  It is currently the home of our UBUSB tool and will be the future home for UBDVD and UBDVD4Win7.  We have a nice chat feature over there also and hope that will help us better support more people when we have free time to chat.  It does currently have some limitations but we can pay for the ability to allow more people to chat at once.  I hope you understand when I say that I would rather wait and see if paying for it is necessary.  I would just hate to spend the money on something that is never used.  So I really hope that people use it and complain that they can not chat because they aren’t allowed to.  Once I see a lot of traffic in there, receive a few “complaints”, and have some extra cash I will pay the additional fee.